Privacy Policy

At OsteoFusion, we are committed to protecting your privacy and handling your personal information lawfully, fairly and securely. We are registered with the Information Commissioner’s Office (ICO).

What information we collect

We may collect:

• Your name, address, date of birth and contact details.
• GP and other healthcare professional details (where relevant).
• Medical history, lifestyle information, medications, treatment notes and examination findings.
• Appointment and payment records.
• Information you provide by email, telephone or through our website contact form.

Why we collect your information

We collect and process your personal data to:

• Provide safe and effective osteopathic assessment and treatment.
• Maintain accurate clinical records.
• Arrange and manage appointments.
• Process payments and respond to enquiries.
• Meet our legal, professional and regulatory obligations.

Our lawful basis for processing is primarily the provision of healthcare and compliance with our legal and professional obligations under UK data protection law.

Who we share your information with

Your information is kept confidential. We will only share it:

• With other healthcare professionals involved in your care where appropriate or with your consent.
• When required by law or a court order.
• With trusted service providers who support our business (such as secure practice management or accounting systems) under appropriate data protection agreements.

We never sell your personal information.

How long we keep your information

Clinical records are normally retained for:

• Adults: 8 years after your last appointment.
• Children: Until the patient’s 25th birthday (or 26th if treatment ended at age 17).

These retention periods reflect professional healthcare record-keeping guidance and legal requirements. Personal data is securely deleted or destroyed when it is no longer required.

How we protect your information

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.

Your rights

Under UK data protection law, you have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request restriction of processing in certain circumstances.
• Object to certain types of processing where applicable.
• Request erasure where the law allows.

Some rights may be limited where we are legally required to retain healthcare records.

Contact

If you have any questions about how we use your personal information or wish to exercise your rights, please contact:

Lucy Adie
OsteoFusion
Email: info@osteofusion.co.uk
Telephone:07548 912161

If you are unhappy with how your information has been handled, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.